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Privacy & Refund Policy

Privacy policy


KOAF collects personal information when you purchase tickets, make online donations, or otherwise submit your contact information. We use your personal information exclusively for our purposes to keep you informed about our programs and opportunities.

If you choose to make a purchase or make a donation, you will be asked to provide contact information (such as your name and shipping address) and financial information (such as your credit card number and expiration date). This information is used for billing purposes and to process your order. KOAF handles all of this data with the utmost confidentiality.


Any personal information provided will not be traded, rented, sold or otherwise shared with anyone outside of KOAF. From time to time, we may engage third parties to process your information on our behalf; however, none of the KOAF affiliates (such as our credit card company) have permission to retain, share, store or use personal information for any reason other than providing the requested service.


To prevent unauthorized access, disclosure and improper use of your information, we have established appropriate physical, electronic, and managerial safeguards to protect the information we collect in accordance with our privacy policy. We make use of SSL (Secure Sockets Layer protocol) to encrypt credit card information that is transferred via the internet.

Refund policy

All ticket purchases for KOAF events are final and nonrefundable. No refunds are given for cancellation, inclement weather, or rain delay that may impact the events.

Terms & conditions

By using our website, you agree to the Privacy Policy and Return Policy as outlined. KOAF reserves the right to change the terms, conditions, and policies as appropriate.


Unless otherwise specified, KOAF website is for your personal and non-commercial use. You may not modify, copy, or distribute any content from this website without express written permission. Artists who are featured on this website have given their consent for us to use their work for the marketing and promotion of KOAF, but otherwise, all images and mp3s that may appear on this website belong to their artistic owners and should be respected as such.


All original content, graphics, and design are the collective work and property of KOAF.


If you have any questions or concerns about these policies, you may contact us via:

Krossing Over Arts Festival 2018

ADD 4 Le Van Mien, Thao Dien, District 2, HCMC

TEL +84 901 311 548 (Ms.Linh) or +84 906 357 650 (Ms. Mai)


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